Top Marks Education

Tuition that delivers the results you want!

Terms & Conditions

If you wish to book and pay for lessons, please read the following Terms & Conditions.

Top Marks Education, that is www.topmarkseducation.co.uk, provides ESL, 11+, Literacy, GCSE, AS & A Level tuition online or onsite. Each lesson is 60 minutes long and tuition is provided by a qualified and experienced native English speaker. Each lesson is for one student only.

Top Marks Education reserves the right to decline requests for online or onsite lessons for any reason whatsoever at any time.

Scheduling An Online Lesson

  • Lessons are booked using the PickTime booking system which can be found on the website.
  • Top Marks Education reserves the right to decline a lesson booking.

Payment & Confirmation

  • All fees and transactions are in Pounds Sterling. To secure your lesson booking, payment must be made in advance. Payment is made when you book a lesson using the PickTime scheduler.
  • After making payment you will receive a PayPal receipt confirming that payment has been made to Top Marks Education.
  • After you have booked a lesson using PickTime, you will receive a confirmation email stating the date and time of the lesson and details of how to access any online lesson using Google Meet.
  • Top Marks Education has the right to discontinue lessons for whatever reason. If Top Marks Education decides to discontinue lessons, a refund will be given for any remaining untaken lessons within the expiry dates.

All payments for lessons are subject to the following expiry periods.

Individual Lessons

  • Individual lessons must be taken within 4 weeks of the payment date.

Discount Packages

  • 5 hours of online tuition. All lessons must be completed within 10 weeks of the payment date. Any lessons untaken after this time period will be counted as taken.
  • 10 hours of online tuition.  All lessons must be completed within 20 weeks of the payment date. Any lessons untaken after this time period will be counted as taken.
  • By making payment to Top Marks Education you accept the Terms and Conditions.

Technical Requirements

Before scheduling a lesson:

  • The student must be able to access Google Meet.
  • The student must have a broadband internet connection to ensure that the sound and video are high quality.
  • The student must use a headset and microphone during the lesson for optimum audio.
  • The student must be able and willing to turn on a webcam to allow for effective communication.

Security

The student and any supervising parent or guardian must agree to the following:

  • They must keep any secure passwords or private access links that Top Marks Education shares with them private and confidential. Only the student and any supervising parent/guardian may use these secure passwords or private links for the sole purpose of accessing lessons and teaching resources.
  • If the student or the supervising parent/guardian believes that a third party has gained access to a secure password or private link, Top Marks Education must be informed immediately.
  • If Top Marks Education suspects that any secure passwords or private access links that it has provided have been breached or misused, then Top Marks Education reserves the right to change or revoke access to such passwords or links.
  • Upon ceasing lessons with Top Marks Education the use of secure passwords or private access links will be revoked.

The Lesson

  • You must make sure that you/the student are online. logged in and ready to start the lesson at the time agreed with Top Marks Education.
  • If the student is a minor (Under the age of 16 years old), Top Marks Education requires that the student is supervised by a parent or guardian.

Cancellation

The payee agrees to the following cancellation policy:

  • If the student cannot attend the lesson at the agreed date and time, then you must inform Top Marks Education by email at least 24 hours before the start time of the lesson. You can cancel the lesson by sending an email to nicola@topmarkseducation.co.uk. Alternatively, you can use the cancelling and rescheduling system in the PickTime customer app. You may request a new date and time for the lesson. This request is subject to the tutor’s availability.
  • If you cancel the lesson with less than 24 hours’ notice, or if the student fails to attend the lesson, then the lesson will be treated as a completed lesson.
  • The termination of lessons will be considered as “beyond our control due to unforeseen circumstances” in the following situations:
    • Audio that is extremely poor.
    • Disruption of the internet services of either party (student or teacher).
    • Disruption of any video conferencing platform services at any time.

In such situations, Top Marks Education reserves the right to stop the lesson and to arrange another lesson at another time.

Top Marks Education reserves the right to cancel a lesson at short notice due to sudden illness or an emergency. In the event of such a situation, Top Marks Education will contact you as soon as possible to inform you of the cancellation and will arrange another date and time for the lesson to take place.

Exclusion of Liability

Under no circumstances can Top Marks Education be held responsible for any damage caused by the performance or inadequacy of any of the software or third-party services used by you. Top Marks Education cannot guarantee that a student will pass any exam or achieve any particular or specified grade and cannot be held responsible or liable for the student’s educational performance or progress.

Data Protection

When you provide information to Top Marks Education you are giving your consent to that data being used by Top Marks Education for the following purposes:

  • Making payments
  • Confirming and cancelling lessons
  • Creating and maintaining student records
  • To enable Top Marks Education to contact you when necessary and appropriate.

All data that is submitted to Top Marks Education through this website is stored and handled in accordance with this Privacy Policy.

Updated on the 28th of November 2024

*These Terms & Conditions are subject to change.

Trading Address:

9 Grange Paddock

Barrowby

Grantham

Lincolnshire

NG32 1DN

United Kingdom

Tel: 0044 (0) 1476568774

Email: nicola@topmarkseducation.co.uk